Contract-based External IT Support
The is a contract-based IT support position, requiring working from our Studio in Thame, Oxfordshire (UK).
Occasional office presence required on Ad Hoc basis.
Local Area only, please only apply if you are in commutable distance. Thank you
Job Scope
HollandGreen is an award-winning, multidisciplinary design practice across Architecture, Landscape Design, and Interior Design. We have developed an incredible portfolio of high-end residential projects in London, Oxfordshire, the Cotswolds, and the home counties.
We are looking for a skilled and self-motivated External IT support technician. Your primary focus will be providing technical support for our staff members, while working closely with our Head of Design Technology and other team members.
Occasional office presence required on Ad Hoc basis.
The role is challenging and stimulating, providing first-line support to the team in the office or via Zoom / email to ensure the team’s working smoothly every day. Patience, perseverance and diplomacy are all part of the job while helping the team work through the issues they’re presented with, so the position requires a friendly attitude, demonstrating active listening with an inquisitive nature to understand the needs of the team and be able to implement strategies to meet those requirements. Under the guidance of the Head of Design Technology there is opportunity to develop professionally whilst playing an important part in contributing to our future success.
Roles and Responsibilities
This role would suit somebody who has clear experience in the field, has enthusiasm to learn new skills and likes helping people. Proficiency in English, both written and spoken is necessary.
Duties:
- Provide first-line technical support to the team in the office, or via Zoom / email to ensure technology-related operations are running smoothly each day.
- Work with other IT team members to identify and escalate complex technical issues.
- Deploy, configure, and troubleshoot hardware and software on workstations and laptops.
- Assist in transferring data during system upgrades or employee onboarding/offboarding.
- Perform basic proactive tasks for backups / disaster recovery systems. Verify that scheduled backups are completed successfully and assist with data recovery if needed.
- Assist with the maintenance and support of the office technology infrastructure, working closely with our IT/Security management team. Help address basic security issues.
- Manage and maintain IT inventory and team training documentation including our internal Wiki / Knowledge Base
- Provide training and support to users of the company’s technology systems as needed.
- Assisting in decisions related to company hardware/leases, including researching options to optimize efficiency and performance.
- Stay up to date with the latest technology trends and best practices.
- Assist in installing or maintaining network cabling / AV technology when required
- Support the enforcement of IT policies, including proper use of devices and software.
- Document technical problems and resolutions to build a knowledge base.
- Report recurring issues or inefficiencies to IT management for process improvement.
- Assist the Head of Design Technology and undertake any other duties as may be reasonably required.
In return we will offer:
- A friendly & supportive working environment from our Oxfordshire Studio in Thame, with the option for some home working
- Flexible approach to HR, with trust-based flexible working hours driven by allocated tasks & milestones. This is delivered by self-imposed priorities and disciplined time management by individuals.
Interested? Get in touch
HollandGreen is an equal opportunities employer. If you believe you are the right person to join us, please email a copy of your CV and portfolio to:
Please get in touch directly, as we do not work with recruitment agencies. Thank you